Best price guaranteed
We stand by our guarantee to offer you the absolute best price for your reservation at the time of your booking. This is why, if you find your reservation elsewhere at a lower price you can request a refund or receive compensation for the discrepancy in price. In order to take advantage of our Best Price Guarantee Policy we ask that you contact our customer service within 24 hours from the time of your initial booking.
Please include all the details of low rate offer, including a direct link to the offer as well as a screenshot and we will take care of all the rest.
Our Best Price Guarantee is only valid for prepaid bookings and must uphold the following conditions:
1
The offer with a cheaper rate can be found on line and is available when we check it.
2
The offer must be for the same property and accommodation type and check in check out dates.
3
The offer must have the same cancellation policy and conditions as the other offer and must be issued before the cancellation deadline determined by the policy has passed.
Our Best Price Guarantee will not be valid in the following cases
1
We didn’t receive email notification from you with your request within 24 hours from the time you booked on Cancelon.
2
The offer you found elsewhere is either a reservation that reveals the price only after payment is completed or was made via an auction or bidding process, requires a special membership, was made on the phone or was quoted to you by mistake.
3
The other offer is not a stand-alone product and includes other products such as air travel or car rental etc...
If you have any questions or require further assistance, please contact our customer support and we will be happy to help.
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